1. General provisions
1.1 The Terms and Conditions are valid for purchases in the e-commerce solution of Syanic s.r.o., IČO 13969943, registered with the Municipal Court in Prague (section 358078, insert C), with registered office at Osadní 869/32, Prague 7, available on the website https://www.sntcollective.com (hereinafter referred to as the "online shop"), regulate the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract concluded between the operator (hereinafter referred to as the "seller") and another natural or legal person (hereinafter referred to as the "buyer"). All contractual relations are concluded in accordance with the legal order of the Czech Republic, in particular Act No. 89/2012 Coll, Civil Code ("Civil Code") and Act No. 634/1992 Coll., on Consumer Protection ("Consumer Protection Act"). The provisions of the terms and conditions are an integral part of the purchase contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language.
1.2 These Terms and Conditions are valid for all purchase contracts concluded between the Seller and the Buyer. By concluding the Purchase Contract, the Buyer confirms that he/she has duly acquainted himself/herself with these Terms and Conditions, agrees to them and has no objections to them. The terms and conditions are listed on the website of the online shop and can thus be archived by the buyer at any time.
1.3 The Seller may change or amend the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the validity of the previous version of the terms and conditions.
1.4 The provisions of these Terms and Conditions shall apply mutatis mutandis also in the case of the rental of goods by a third party (hereinafter referred to as "the lessee") from the Seller, unless otherwise specified below or unless the nature of the matter precludes it.
2. Ordering the goods and concluding the purchase contract
2.1 All prices quoted on the website are inclusive of VAT. The prices of the goods are valid at the time of ordering.
2.2 In order to order goods, the buyer shall fill in the order form on the website. An order for goods created on the website is a proposal for the conclusion of a purchase contract by the buyer. During the process of completing the order, the Buyer is allowed to check and change the data entered by the Buyer, including with regard to the Buyer's ability to detect and correct errors made during the entry of data into the order.
2.3 After the order is sent, the Buyer receives automatic information that the Seller has received the order (order summary), by e-mail to the e-mail address provided in the order form (however, this does not constitute the conclusion of the purchase contract). The purchase contract is then concluded only by sending an order confirmation, which is also sent by the Seller to the Buyer by e-mail, usually within 24 hours of receipt of the order, in which the availability of the ordered goods and the delivery period are confirmed, or the details for prepayment of the goods to the account are also provided.
2.4 If the Buyer does not receive an automatic order confirmation, the order has obviously not been placed or the wrong contact details have been provided by the Buyer. In this case, please contact the seller preferably by telephone to agree on the next course of action. If the Buyer does not receive an order confirmation within the above mentioned 24 hours period or information why the purchase contract has not been concluded (according to article 2.5 below), it is recommended that the Buyer contacts the Seller preferably by phone to agree on further action.
2.5 In the event that some of the ordered goods are no longer available, this will be communicated to the Buyer, possibly together with an offer of a replacement product (e.g. colour) or in the form of a partial order only. If the buyer does not accept such replacement goods within 24 hours of the communication being sent, by receiving confirmation by e-mail (the e-mail from which the communication came), the purchase contract is not concluded.
2.6 The Seller is always entitled (in particular depending on the nature of the order regarding the quantity of goods, the amount of the purchase price, the expected shipping costs) to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone), but only before the Seller sends the order confirmation within the aforementioned period of 24 hours.
2.7 The Buyer agrees to the use of remote means of communication when concluding the Purchase Contract and to their use in any subsequent communication between the Buyer and the Seller. Costs incurred by the Buyer in the use of remote means of communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer.
2.8 The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, e.g. with persons who have previously substantially breached a purchase or rental agreement, or in the case of a previous order of another Buyer for the same goods that is not available in the required quantity, etc.
2.9 The Buyer acknowledges that the Seller shall not be liable for any errors resulting from unauthorised interference by third parties with the online shop website.
3. Order cancellation
3.1 The Buyer has the right to cancel any order free of charge, without giving any reason, but only if the cancellation is delivered to the Seller and confirmed by him before the order itself is confirmed by the Seller, i.e. the contract has not yet been concluded within the meaning of Article 2.3.
3.2 After the conclusion of the purchase contract within the meaning of Article 2.3, the order can no longer be cancelled without the Seller's consent.
3.3 In the event that the order is cancelled pursuant to Article 3.2, the Buyer shall pay the costs associated with the cancellation of the order, which may include in particular the costs associated with the shipment as well as the return of the goods to the Seller.
4. Payment and delivery of the goods
4.1 Payment options
- By bank transfer - in advance to the Seller's account (payment documents will be sent to the Buyer after the goods have been ordered)
- Payment card online
- In person upon receipt of the goods at the seller's contact address.
4. 2. If the goods are shipped from the Czech Republic and the order price exceeds CZK 2,500, the postage is free.
4. 3. Delivery options, in particular:
- Parcel Post
- Parcel In hand
- Parcel post
- DPD
- Personal collection at the seller's contact address
If the goods are shipped from Slovakia, the shipping method and prices may vary. The buyer is informed of this fact in advance.
4.4 Payment for the goods by transfer to the Seller's bank account shall be made by the Buyer within 5 working days of the conclusion of the Purchase Agreement in accordance with Article 2.3 (unless otherwise agreed between the Buyer and the Seller). In such case, the payment shall be deemed to be paid at the moment of crediting the Seller's account. In the event that the Seller does not receive payment within 5 business days, the Purchase Contract shall be automatically cancelled.
4.5 On the day of dispatch of the goods, the Buyer is usually informed by e-mail about the dispatch of the order, depending on the chosen carrier, he is also informed by e-mail and sms about the consignment number and the expected delivery date.
4.6 If the Seller fails to establish contact with the Buyer, if the Buyer fails to provide the requested information or other necessary cooperation, the order may be cancelled or the Seller may withdraw from the purchase contract. If the cancellation is caused by, or largely caused by, the buyer, the seller may claim reimbursement of the costs incurred.
4.7 The Buyer is obliged to check the condition of the consignment and the goods upon delivery. If damage to the packaging of the goods is detected, the Buyer is obliged to check the condition of the goods in the presence of the carrier and, in the event of damage, to draw up a damage report with the carrier's driver and to take photo documentation, which he is subsequently obliged to provide to the Seller (in order to resolve the carrier's liability).
5. Return of goods at the end of the lease
5.1 In the case of rental of goods, the rental period is always agreed upon, usually by specifying the length of rental requested by the renter in the order form, which is confirmed by the seller in the confirmation. After the order has been sent, the lessee receives automatic information that the seller has received the order (order summary) by e-mail to the e-mail address provided in the order form (this does not, however, constitute the conclusion of the rental agreement). The rental contract is concluded only after the order confirmation is sent by the Seller to the Renter also by e-mail, usually within 24 hours of receipt of the order, in which the availability of the ordered goods, the delivery period, the rental period, the method of delivery and return are confirmed, or other details are given. Similar to Article 2.5, if the requested goods are not available, this will be communicated to the Hirer, possibly together with an offer of a replacement product (e.g. the same goods but in a different shade), an offer of a different rental period or an offer of a partial order only. If the Buyer does not accept this within 24 hours of the sending of such amended offer by receiving confirmation by e-mail (the e-mail from which the communication came), the Seller is no longer bound by such amended offer and the rental contract is not concluded. The Seller also reserves the right in exceptional cases to change the time limit for dispatch of the goods, of which the Buyer is always informed.
5.2 The rent for the entire rental period shall be paid by the tenant in advance in accordance with the payment methods set out in Article 4. The Lessee shall also pay a security deposit to the account of the Seller in the amount set by the Seller on confirmation of the order. The deposit shall subsequently be used by the Seller to cover the costs incurred in accordance with Articles 5.5 and 5.6. The remainder of the deposit shall be returned to the Buyer within 10 working days of receipt of the returned goods in perfect condition or within 10 days of the goods being restored to their original condition at the Buyer's expense.
5.3. At the end of the agreed rental period, the Lessee shall ensure the handover of the rented goods to the Seller in accordance with the method agreed in the rental agreement, no later than on the date specified as the last day of the rental period (for the avoidance of doubt, the following shall apply, that if the leased goods are returned to the seller in accordance with the lease agreement by sending them by means of a delivery service, the lessee shall be obliged to deliver the leased goods to the delivery service no later than on the last day of the lease, by a method of delivery such that delivery takes place within 3 working days at the latest).
5.4 The return of the rented goods shall be at the expense of the renter, unless it is returned to the seller in person at the seller's contact address at a time agreed in advance with the seller. Shipments sent COD will not be accepted.
5.5 If the Goods are not returned within the time limit set out in clause 5.1, the Hirer will be charged rent (calculated on the original rent per day, i.e. the original rent / the number of days of the rental period) increased by [*] % for each day of delay in returning the Goods, unless the Seller agrees otherwise with the Hirer (e.g. to extend the rental period).
5.6 The Buyer is obliged and undertakes to pay the Seller all costs necessary to put the rented goods in a condition allowing their further rental, in particular the costs of cleaning, possible minor repairs of the goods, etc. If the condition of the returned goods does not correspond to the normal wear and tear corresponding to the agreed rental period, the Seller is entitled to compensation from the Renter for the damage incurred. If the goods are not returned even within 15 working days of the end of the rental period, or if the goods are returned damaged beyond the level of normal wear and tear corresponding to the agreed rental period, the tenant is obliged to pay a contractual penalty in the amount of the purchase price of the goods of which he was informed at the conclusion of the rental agreement; the contractual penalty does not exclude full compensation for damages. In this case, damage to the goods beyond the level of normal wear and tear also includes, but is not limited t
6. Withdrawal from the Purchase Agreement
6.1 In accordance with the provisions of Section 1829 of the Civil Code, the Buyer has the right to withdraw from the Purchase Contract within fourteen days from the date of receipt of the goods without giving any reason. The Buyer may send the withdrawal from the Purchase Contract, inter alia, to the Seller's correspondence address or to the Seller's email address.
6.2 If the Buyer withdraws from the contract, he shall send or hand over to the Seller the goods he has received from the Seller without undue delay, but no later than within fourteen days of the withdrawal from the contract. The seller may ask the buyer to send the goods back directly to the manufacturer of the goods. In such a case, the Seller shall provide the Buyer with the details of the manufacturer of the goods necessary to send the goods to the Buyer's address. The Buyer is advised to keep the proof of dispatch of the goods so that it can prove dispatch of the goods if necessary.
6.3 In the event of withdrawal from the contract, the Seller shall refund the purchase price received from the Buyer under the contract without undue delay, within fourteen days of the withdrawal from the contract and the return of all the goods, by cashless transfer to the account from which the purchase price was credited or to another designated account requested by the Buyer. The Seller shall not be obliged to return the funds to the Buyer before receiving the returned goods from the Buyer.
6.4 The Buyer acknowledges that if the goods returned to the Seller are damaged, worn or partially consumed (the returned goods should be undamaged, complete, in their original condition and must not show signs of unprofessional use or wear, e.g. The Seller shall be entitled to compensation from the Buyer for the damage incurred (in particular, for putting the goods into a condition that allows the goods to be put back on sale). The Seller's claim for payment of the damage incurred shall be unilaterally set off against the Buyer's claim for reimbursement of the purchase price. Ordinary damage to the original packaging caused by unpacking the goods cannot be considered as deterioration of the goods.
6.5 In the event of withdrawal from the contract, the buyer shall bear the costs of returning the goods to the seller.
6.6 The Buyer shall return the goods in person or send the goods to the Seller's address (or other address notified by the Seller, e.g. directly to the manufacturer) by registered mail, always sending the original invoice for the goods together with the returned goods as proof of purchase. Shipments sent COD will not be accepted.
6.7 Pursuant to Section 1837 of the Civil Code, the Buyer may not withdraw from, inter alia, a contract for the supply of goods which have been modified according to the Buyer's wishes, as well as goods which are subject to rapid deterioration, wear and tear or obsolescence, from a contract for the supply of audio and video recordings and computer programs if the consumer has damaged their original packaging, and from a contract for the supply of newspapers, periodicals and magazines.
6.8 In the case of purchases made in the course of a business activity (indication of an identification number on the purchase receipt), the right to withdraw from the purchase contract within the period of fourteen days does not arise.
6.9 If a gift is given to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase contract, the gift contract regarding such gift shall cease to be effective and the buyer shall be obliged to return the gift together with the goods to the seller. The buyer is obliged to return the gift even in the event of partial withdrawal from the contract, where the conditions for the provision of the gift are not fulfilled. Otherwise, the seller is entitled to deduct the value of the gift from the price of the returned goods.
6.10. In the case of a lease, the lessee may also withdraw from the contract within 14 days of the commencement of the lease period. However, in such a case, the renter shall always pay the rent for the period from the start of the rental period until the goods are returned to the seller. The provisions governing the return of goods in the event of withdrawal from the contract of sale apply by analogy (Article 6.2 et seq.). In such a case, the Seller shall refund to the Lessee the rent paid by the Lessee for the period exceeding the actual rental period (i.e. until the return of the rented goods) as well as the security deposit, or part thereof, in accordance with Article 5.2.
7. Liability for defects
7.1 The rights and obligations of the parties regarding the Seller's liability for defects, including the Seller's warranty liability, are governed by the applicable generally binding regulations. In the case of the sale of consumer goods, the Buyer shall be entitled to exercise the right of liability for defects within 24 months of receipt of the goods. In the case of purchase or rental by a legal person or a person acting in the course of his business when ordering goods, the period for exercising the right of liability for defects shall be 6 months.
7.2 The Seller shall be liable to the Buyer that the goods are free from defects on receipt. In particular, the seller is liable that at the time the buyer took delivery of the goods:
- the goods have the characteristics agreed between the parties and, in the absence of an agreement, those characteristics which the seller or the manufacturer described or which the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,
- the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,
- the goods are in the appropriate quantity, measure or weight,
- and the goods comply with the requirements of the legislation.
7.3 If the goods do not have the characteristics referred to in Article 7.2, the buyer-consumer may also demand the delivery of new goods without defects, unless this is unreasonable in view of the nature of the defect. If the defect concerns only a part of the goods, the buyer-consumer may only demand the replacement of this part, if this is not possible, he may withdraw from the contract. If, however, this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, this is an insubstantial breach of contract and in such a case the buyer-consumer is always entitled exclusively to have the defect repaired free of charge.
7.4 The buyer-consumer is also entitled to the delivery of new goods or the replacement of a part in the case of a removable defect if he cannot use the item properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the buyer-consumer has the right to withdraw from the contract.
7.5 If the buyer-consumer does not withdraw from the contract or does not exercise the right to delivery of new goods without defects, to replacement of parts or to repair, he may demand a reasonable discount. The Buyer-Consumer is also entitled to a reasonable discount if the Seller is unable to deliver new goods without defects, to replace a part of the Goods or to repair the Goods, as well as if the Seller fails to remedy the defect within a reasonable time or if the remedy would cause significant difficulties for the Buyer-Consumer.
7.6 The Buyer shall not be entitled to the right of defective performance if the Seller has notified the Buyer prior to the acceptance of the Goods that the Goods are defective or if the Buyer has caused the defect.
7.7 The buyer-consumer is entitled to withdraw from the contract in all cases specified in the Civil Code and the Consumer Protection Act.
7.8 In case of withdrawal from the contract, the Buyer is obliged to return the complete Goods including all accessories to the Seller.
7.9 The Buyer shall exercise the rights from defective performance at the Seller's registered office (Osadní 869/32, Holešovice, 170 00 Prague 7). The moment when the Seller receives the written or email claim from the Buyer, as well as the goods themselves, is considered the moment of claiming. A positively assessed claim will be settled by the Seller without undue delay, no later than within thirty calendar days from the date of the claim, unless the Seller and the Buyer agree otherwise.
8. Out-of-court settlement of consumer disputes
8.1 Any disputes between the Seller and third parties regarding these Terms and Conditions, the use of the Services or in connection with them shall preferably be resolved amicably to reach an agreement. If the dispute cannot be resolved by agreement, it shall be submitted to the ordinary courts of the Czech Republic for decision.
8.2 In the event that a consumer dispute arises between the Seller and the Consumer in relation to these Terms and Conditions, the use of the Services or in connection therewith, which cannot be resolved by agreement, the Consumer may submit a proposal for out-of-court settlement of such dispute to the designated consumer dispute resolution body, which is:
- Czech Trade Inspection Authority
- Central Inspectorate - ADR Department
- Štěpánská 15
- 120 00 Prague 2
- Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Website: adr.coi.cz
9. Personal data protection
9.1 For the purpose of the implementation of the purchase contract, the Seller will process the necessary personal data of the Buyer in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation, and Act No. 110/2019 Coll., on the processing of personal data, as amended, to the extent and in the manner specified in the document Personal Data Protection and Consent to Processing, which is an integral part of these General Terms and Conditions and which is available on the website of the online store.
10. Final provisions
10.1 Should any provision of these Terms and Conditions be invalid or ineffective for any reason, this shall not render the other parts of the Terms and Conditions or the Purchase Agreement invalid or ineffective.
10.2 The Seller may change or supplement the wording of the Terms and Conditions. The amended terms and conditions are effective on the date of their publication on the website https://www.sntcollective.com. The rights and obligations of the Seller and the Buyer arising before the effective date of the new version of the Terms and Conditions are not affected by the change.
10.3 If the relationship established by the Purchase Contract contains an international (foreign) element, then the Parties agree that the relationship shall be governed by Czech law, to the exclusion of any conflict of laws rules. This does not affect the rights of the Buyer under generally binding legal regulations.